Alexandra Coutsoucos is a design practitioner and researcher with nearly ten years of international experience. She began her career at Livework Studio in Rotterdam, where she helped organisations rethink their services and strategies through design. She works now on urban and social innovation challenges, using participatory practices and the transformative power of design to make innovation people-centred. Her PhD at Sapienza University of Rome explores the role of public administration in transitions, driven by the belief that public institutions should play a key role in the shift towards regenerative futures. She collaborated with Polimi DESIS Lab on SMOTIES, a project now in ADI Design Index 2025 (Social Design category).

Anna Pestalozza is a Strategic and Service Designer with 10+ years of experience across both strategic design and management consulting firms (Huddle, BCG) and in-house commercial teams (adidas). She is currently part of the Customer Insights team of the Immigration and Naturalisation Services (IND) of the Netherlands. Humanist at the core, she is interested in exploring the contribution of the design approach when applied to the public context (healthcare, education, welfare, policy making).

Cristina Tamburello is a strategic designer and doctoral researcher with experience spanning academia and industry in the UK, the Netherlands, and Italy. Her practice sits at the intersection of strategy, research, and design, with a particular focus on design as a catalyst for organisational transformation. Her PhD in Service Design for the Public Sector investigates the relationships among politics, policy agenda-setting, democratic governance structures, and cultures of continuous change.